Review article

The author offers the application of analytical methods of information modeling to ensure the effectiveness of complex interrelated processes of maintenance and current repair in the system of operational control of the St. Petersburg Metro. The Data Envelope Analysis (DEA) method and application models developed on its basis can be successfully used for analyzing information situations and making control decisions in systems that require objective analytical processing of «large data bases». One of the most important advantages of using the analytical methods of information modeling in the field of operational control is a significant reduction of the risks of emergency situations due to subjective factors associated with the influence of the final beneficiary of the activity, namely, the citizen.