Review article

An analysis is presented of the institutional,technological, and behavioral factors influencingcustomer satisfaction in the procurement of electroniccomponent bases (ECB) under the import-substitutionpolicy. Particular attention is paid to identifying the gapbetween nomenclature-based localization and actualfunctional independence, which is especially critical forsystem-forming components of radio-electronic products.Statistical data are examined on the transformationof import structures during 2021-2025, along withprocurement cases for the defense-industrial complex(DIC). Calculations of the tax localization coefficientare described, enabling the assessment of a supplier’s contribution to the national economy through the lens of fiscal return. Barriers impeding the formation of a sustainable import-substitution procurement system are identified, including institutional asymmetry, technological dependence on critical components, and the absence of reproducible feedback-assessment mechanisms. The need is substantiated for a transition from formal regulatory criteria to an empirically verifiable system for managing customer requirements. The author proposes a three-level methodology for comprehensive satisfaction assessment, encompassing preliminary certification, economic calculation, and post-contract feedback analysis integrated into the supplier’s digital profile.